Heat Regulations 2014 Q&A

1. A new build apartment complex completed in February 2015

Since December 2014, all new builds require meters be installed for each individual unit to record the actual consumption for that unit and this should be the case.
The building needs to be registered with the NMO prior to residents taking up occupancy. Arrangements need to be in place for the meters to be read regularly and bills to be produced based on actual readings.

2. An existing apartment complex completed prior to December 2014, no meters installed and end users’ bills are based on square footage

The building needs to be registered with the NMO by December 2015.
The government’s financial viability toolkit needs to be completed and where the results indicate it is mandatory, meters or HCAs need to be installed for each unit before 31st December 2016. Arrangements need to be in place for the meters to be read regularly and bills to be produced based on actual readings.

 3. An existing apartment complex where meters have been installed but have failed or the reading data is unreliable and billing is based on square footage rather than consumption.

The building needs to be registered with the NMO by December 2015.
The government’s financial viability toolkit needs to be completed and where the results indicate it is mandatory, meters or HCAs need to be installed for each unit before 31st December 2016. Arrangements need to be in place for the meters to be read regularly and bills to be produced based on actual readings.

In all cases, the billing and customer related activities can be performed by the landlord / developer or by using a 3rd party billing service provider such as SW Energy.

 

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