Heat Interface Unit Maintenance Case Study

Written by SW Energy on . Posted in Case Studies

SW Energy, the energy management company of choice, is delighted to have recently been awarded the contract to undertake the annual maintenance of the 704 Heat Interface Units (HIU’s) at Genesis’s flagship development, located in Stratford, East London, opposite the Olympic Park.

SW Energy HIU Maintenance Project

Halo Tower HIU MaintenanceClient: Genesis Housing

Location: Stratford, East London

Number of Apartments: 704

In addition to heat interface unit maintenance and servicing, SW Energy are also providing a reactive response “call out” for this scheme to attend any faults reported. We operate a team of fully trained engineers, who are well versed in looking after various Heat interface units, as they have attended HIU maintenance courses operated by most of the major manufacturers.

SW Energy’s operations Manager, Chris Kelly is co-ordinating the planned schedule of maintenance with the full co-operation of the on-site Genesis team. Chris commented – “there are several separate blocks that form the accommodation and this presents its own logistical challenges for gaining entry into each apartment. We have therefore set in place, with the agreement of the Genesis team, a plan to inform all residents of our intention to gain entry through on-site advertising and a blanket mail shot to each block in turn”. Chris continues, “with regard to faults reported, we have been able to respond quickly every time, with an engineer on site within a maximum of one hour from receiving a call to deal with historical and newly reported issues”.

This statement was supported by Frank Cadman, Facilities and Asset Manager of Genesis, he said “we have been most impressed with the response time from SW Energy’s maintenance engineers and the way in which calls are taken, faults resolved and then followed-up by Wesley, who is our first line of contact”.

SW Energy Services provided on this scheme:

  1. HIU Annual Maintenance
  2. Reactive Engineer Callouts

If any of our energy management services or HIU Boiler maintenance services are of interest, please contact Alan Unwin (Business Development Manager) SW Energy: 0203 6279570

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